CoolWallet Reviews
CoolWallet Customer Reviews (12)
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CoolWallet Features and Benefits
Key features and benefits of CoolWallet.io include:
- Credit Card Sized Portability: The wallet's slim design allows for easy transport and storage, resembling a traditional credit card.
- Durability: Constructed to be bendable, water-resistant, and tamper-proof, enhancing its longevity and reliability.
- Advanced Security: Equipped with a CC EAL5+ certified Secure Element chip, ensuring top-tier protection for digital assets.
- Multiple Cryptocurrency Support: Compatibility with a wide range of cryptocurrencies and tokens, with constant updates to include more.
- Ease of Use: The CoolWallet App provides a straightforward and intuitive interface for managing crypto assets.
- Marketplace Trading Features: Direct trading capabilities within the marketplace for convenience.
- Web3 and DApp Integration: Through WalletConnect, users can enjoy decentralized finance (DeFi) and decentralized application (DApp) platforms.
- Open Source: Transparency with open-source software, allowing for community review and contributions.
- Native Staking: Support for staking various cryptocurrencies directly within the wallet.
- Smart Scan: A phishing detector and transaction preview feature to enhance security during transactions.
These features position CoolWallet.io as a versatile and secure option for managing and interacting with cryptocurrency and NFT assets. The combination of portability, security, and comprehensive support for various digital assets offers users a robust platform for their crypto needs.
CoolWallet Pricing
The pricing for CoolWallet products is as follows:
- CoolWallet Pro: Priced at USD $149.00. It is a hardware wallet that offers elite cold storage protection and convenience for managing crypto, DeFi, and NFT assets.
- CoolWallet S: Available at USD $99.00. This version is designed for everyday use, providing a secure and convenient way to manage cryptocurrencies.
Additional costs such as tariffs, product taxes, and shipping fees may apply and are not included in the listed prices. For detailed pricing, including any discounts or bundles, refer to the official CoolWallet website or authorized resellers. Remember to consider these additional costs when making a purchase decision.
Payment Method
CoolWallet.io supports various payment methods for purchasing products. Customers can complete transactions using Bitpay, which requires a manual review process by the internal team. This review is typically completed within 1 to 3 business days, excluding weekends and holidays. Once the payment is confirmed, customers will receive an "Order Received – CoolWallet Purchase" email.
For those looking to use cryptocurrencies directly, the CoolWallet App has integrated services like BitPay for easy crypto payments and MoonPay for safe fiat-to-crypto transactions. Through the app, selecting the fiat, crypto, and the preferred purchase amount is straightforward, streamlining the crypto purchase process.
When ordering, it's important to provide accurate recipient information to avoid delivery delays. If an order contains both in-stock items and pre-order items, the shipping process may vary based on location. For international orders, all items will be shipped together once the pre-order items are available.
Please note that product prices do not include shipping fees, customs duties, or any taxes that may be charged by the destination country. All such additional costs are the responsibility of the buyer. It is advisable to contact the local customs office or tax authority for exact charges before placing an order.
For tracking orders, customers can check the latest shipping progress through the link provided in the confirmation email. The delivery time for international shipping service typically takes approximately 7 to 10 days after dispatch, subject to the destination country and courier's delivery schedule. Customs inspections and other factors may extend delivery times.
In the event of force majeure or unforeseeable natural disasters, delivery times may be affected, and adjustments will be made accordingly. For any changes or updates regarding the order, contacting the CoolWallet support team is recommended.
CoolWallet FAQs
CoolWallet Alternatives
Here are the top 10 alternatives to CoolWallet.io, offering a range of features for secure cryptocurrency management:
- Tangem: Known for its simplicity and top-level security, Tangem Wallet allows asset management with a single click and includes three identical cards for enhanced security.
- COLDCARD: A hardware wallet by Coinkite with a focus on physical security, open-source code, and the ability to operate fully offline.
- Arculus: Offers an air-gapped crypto hardware wallet with 3-factor authentication, keeping private keys secure and accessible via a mobile app.
- Ledger: A popular cold wallet choice that supports over 1,600 crypto assets and provides options for staking.
- Ellipal Titan: Supports a vast array of tokens and provides security features like air-gapped operation.
- HASHWallet: A non-programmable hardware wallet that ensures a high level of security for your crypto assets.
- Keystone: Features a secure and air-gapped hardware wallet with a fingerprint sensor and PSBT (partially signed Bitcoin transactions) support.
- Trezor: One of the original hardware wallets, offering robust security and an intuitive interface.
- SafePal: Provides a secure and user-friendly hardware wallet supported by Binance.
- BitBox02: A minimalist hardware wallet with a focus on ease of use and security, supporting Bitcoin, Litecoin, Ethereum, and ERC-20 tokens.
These alternatives provide various options for users looking for different levels of security, usability, and supported cryptocurrencies. Each has its unique features tailored to different needs in the crypto wallet market.
CoolWallet Return Policy?
The return policy for CoolWallet products is as follows:
- Cancellation: Orders can be cancelled by contacting the support team before they reach "Shipped" status. Once shipped, cancellation is not possible; instead, a return must be initiated.
- Return/Exchange: For any unopened product, a return or exchange request must be initiated within 7 days of receipt. The customer is responsible for return shipping costs, and refunds will be issued minus any incurred costs such as import duty.
- Dead on Arrival (DOA): If a product is non-functional upon arrival, contact support within 7 days of delivery. If confirmed as DOA, CoolWallet will provide a DOA number and handle the return process, including shipping costs.
- Warranty: A 1-year product warranty is provided from the purchase date. For warranty claims, contact support for assistance.
- Product Replacement: If a product is defective, a replacement service is offered within the warranty period after confirmation of the defect.
- Backup: Before returning a CoolWallet product, ensure to back up the recovery seed phrase and do not include it in the return package.
- App Usage: Transactions or trades via the CoolWallet App will not be possible while the product is under inspection.
- Taiwan Customers: For customers in Taiwan, unconditional returns are accepted within the 7-day cooling-off period, with return shipping costs covered by CoolWallet.
For further assistance or to initiate a return or exchange, contact the support team directly. Remember to initiate any return or exchange requests within the specified deadlines to ensure a smooth process.
How To Open A CoolWallet Account?
To open an account on CoolWallet.io, follow these steps:
- Download the CoolWallet App: Ensure to have the latest version of the CoolWallet App installed on your device.
- Charge Your CoolWallet: Connect the CoolWallet to power during the initial setup and firmware updates. It takes about 2 hours for a full charge.
- Pairing: Open the CoolWallet App and allow it to use Bluetooth. Press the physical button on the card to turn it on and connect. Follow the prompts to pair your CoolWallet with the app.
- Seed Creation: Choose to create a new wallet by generating a new seed with either 12, 18, or 24 numbers set. For enhanced security, select "By Card" and a 24 number set of mnemonic. Write down the numbers as they appear on the E-paper display of the CoolWallet and press the physical button to proceed through the numbers.
- Seed Validation: After writing down all the seed numbers, you will need to input them back in the correct order to validate the accuracy and complete the wallet creation process.
Ensure to keep the recovery seed phrase secure and do not include it in any communication or return package. For additional security, set up a login password for the CoolWallet App from the security settings. This will prevent unauthorized access to your app.
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